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These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Interflora British Unit ("Interflora, we or us") make the website at the domain (the "Website") available to you. 

These Terms & Conditions govern your use of the Website.

1.  Disclaimer

1.1  Whilst we agree to use all reasonable endeavours to ensure that the Website is fully operational and error-free, we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Website impossible or impractical. 

1.2  We shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.


1.3  Abuse of Service:  We reserve the right to refuse an order if we believe your use of the service, either directly or indirectly, is for any unlawful purpose, or, may cause distress or offence to any person.  

2.  General

2.1  We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Website from time to time. We will post any changes on the Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Website. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

2.2  Additionally, we reserve the right to suspend, restrict or terminate access to the Website for any reason at any time.

2.3  These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

2.4  We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 and other applicable data protection laws (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

2.5  A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that act.

2.6  In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

2.7  These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

3.  Intellectual Property

3.1  All other rights, including copyright, in this website are owned by Interflora British Unit. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Interflora British Unit. You may not modify, distribute or repost something on this website for any purpose.

4.  Our Trade Marks

4.1  The word mark 'Interflora' is a registered trade mark owned by Interflora, Inc. in the United States. The Mercury Emblem is also a registered trade mark owned by FTD, Inc. in the United States. These trademarks protect Interflora's identity as the world's most trusted brand for flower and gift delivery. Interflora British Unit has licences to use both trademarks and we are very proactive in protecting our famous brand. We actively monitor use of the trade marks by third parties. In order to protect the integrity of our brand, the trade mark 'Interflora' must always be used as an adjective. It must not be used as a generic term, a noun or a common verb. Any use of the 'Interflora' trade mark and the Mercury Man Emblem should be accompanied by an acknowledgement that the mark is a registered trade mark.

Interflora Contact Details

  • By email:

  • By post: eflora Services, Interflora British Unit, Interflora House, Sleaford, Lincolnshire, NG34 7TB

  • Available: 9am – 5pm Monday to Friday

Effective Date: 01 October 2020

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